Any lawyers here? As a sales manager for Chinese company, I think Chinese company is not protected by sales contract. If the customers don't want to pay, the Chinese company can do nothing. Should there be any services provided for this situation?
Thanks

You can take them to course for justification if you have evidence on their violation on the contract terms and condition.

You should consider the issuance of a warranty bond to cover the purchase price, issued by a primary bank. In case the goods have been already given, you should evaluate the contractual remedies. alberto.gulisano@gulisano.it

It is for big orders. Any simple way for small orders?

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No matter big or small orders, the payment term should be very prudent. L/C is good means to collect money, but you still involve your legal guys in so as to review if the L/C terms is applicable and executable, since there are many "soft clause" therein, which may make troubles in every stage of effectiveness of L/C, and prevent the collecdon of documents by the beneficiary, but in any circumstance, the lega guys must be expertised in international trade laws and experience. If you needed, I can help to recommend. please give me email via wangyu770@gmail.com.

Without knowing the details, I would suggest brokering the deal through a local representative, an employee with a business address in the same country as the purchaser. Then make arrangements according to locally binding laws. It is a strong proactive postion of good-faith with a safe fall-back position in case of trouble. If the volume is large enough or steady enough, the representative pencils out and/or may generate further local business.

On the other hand, you must always consider the opportunity cost of persons themselves. Some are simply not worth the time or energy. If someone gives you the jitters enough to raise a question like this one (I mean specifically about them, not generally about international trade), you should listen to that inner voice.

Become better at reading people. Do back ground checks of purchase history, not credit rating. Who else has done business with them? Etc. Become a reserved, exclusive seller. Closing some doors opens others ...